Membership Terms & Conditions

 

Last Updated 12/13/23

As a Driven Car Wash Unlimited Member (the “Membership”), you understand that your credit card will automatically charge each month until the Membership is canceled or terminated.

The Driven Pay-Per-Wash feature is not part of the Membership and purchases using this feature are not refundable for Membership or reimbursement. Members that use the Pay-Per-Wash feature acknowledge that they are choosing to purchase additional wash codes and will be charged for each wash they purchase using the card on file. Driven may adjust its membership tiers, services offered, and membership prices from time to time. Any adjustments or changes will be applied to the Membership active at the time of changes. Driven may or may not provide You notice of any changes to the Membership terms or prices.

Discounts or Coupons

No refunds or credits will be provided for any discounts or coupons. Discounts and Coupons have no cash value. Additional member benefits and offers, including free offers, are subject to availability and continued membership good standing. Some discounts may be applicable only to new users. Promotions that indicate a monthly price are deemed to be a dollar amount subtracted from the current membership pricing.

Plan Levels

Original Club – includes the bottom level wash (Original Level) car washes at any location one time per day. The plan also includes unlimited vacuums at all locations.

Super Club Membership – includes 1 vehicle wash per day, Super wash level, every day. The plan also includes unlimited vacuums.

Signature Club Membership - – includes 1 vehicle wash per day, Signature wash level, every day. The plan also includes unlimited vacuums.

Family Plan – allows members to add additional house-hold users to an account. All Family Plan members are subject to the terms of the primary plan.

You understand that monthly rates may be increased, with notice posted at the site or through our Website and/or App at least 30 days in advance

Cancellations

Cancellations must be received seven (7) days prior to the renewal of the next billing date; otherwise, you may be charged for that month and the cancellation will not be effective until the following billing date.

To cancel your membership call or text (312) 779-1411. You may also cancel your membership through our App. These are the only permissible methods of cancellation of your membership. You may not cancel your membership in person on site at any of our locations. If you are unable to reach a representative by phone, leave a voicemail with your name, membership email, and phone number so that we can process the request. Memberships can only be canceled by speaking with a representative or sending a text or an email and receiving the cancellation confirmation.

Email requests must be received 24 hours before the billing to guarantee the cancellation is processed in time. The fastest and easiest way to cancel is to text or call and speak with a representative @ (312) 779-1411.

Deleting or otherwise removing our app from your mobile device is NOT considered a cancellation request and refunds will not be provided for users who simply delete the app and do not follow the cancellation process above.

Refunds

Driven may, at its sole and absolute discretion, issue refunds pro-rata if the benefits of the membership have not been used in the current billing period or term. If the membership has been used during the current billing period, refunds will not be issued. Any usage during the billing period may reduce any amount to be refunded.

Multiple Devices

The membership app is per user and a user’s one (1) mobile device. Sharing login information across multiple devices is strictly prohibited, no more than 1 device per user is permitted. App membership may not be used for Fleet services without express permission from Driven and must use the Fleet program within the app.

Fleet Users

Fleet Accounts are managed by the Fleet Manager. Members of the fleet program should contact their fleet manager for any issues with their account. It is the responsibility of the Fleet Manager to maintain the member list of their Fleet Account.

Linked Accounts

You may add one or more App users as a linked account to use features of the App. The additional user are required to be invited by the primary user and will have their own login and password for the App. Additional users will not have access to payment methods of the primary user and cannot complete any transactions on the primary user’s behalf.

Family plans

See Family Plan terms, below.

Users with a ‘false’ email, alternate email, or misspelled email combined with use of the benefits of the membership, agree to all the terms and conditions of the app whether received or not. In that case, You have expressly declined your opportunity to receive receipts of transactions and you agree to hold Driven harmless for any act connected to the use of the app and/or Driven facilities.

Driven is not responsible for duplicate accounts created by users. We will do our best to discover similar emails, however no refunds will be given for charges resulting from multiple accounts with different email addresses. Any overpayments on a single email account will be credited to that account as a paid-in-advance credit and will not be refunded.

Ride Share

Taxis, limos, app-based transportation services (including but not limited to Uber and Lyft) and other professional transportation vehicles are required to obtain a Fleet account. Failure to adhere to these terms allows Driven to limit access to commercial transportation services and Driven reserves the right to terminate a Membership upon a violation of these terms and conditions.

Usage

Driven limits all memberships usage to one (1) wash per day. Driven also reserves the right to reduce frequency of membership based washes due to government-imposed regulations or environmental conditions. Please respect the environment.

Driven is not responsible for lack of cell phone coverage or connection limitations that may prevent use on any given day. Refunds or credits will not be provided due to poor cell phone connectivity or other personal device limitations.

The Membership cannot be combined with other offers, discounts, prepaid washes, or gift cards.

Driven reserves the right to temporarily close locations due to inclement weather, holidays, equipment maintenance, unforeseeable natural disasters, governmental requirements, location upgrades, or any other reason to maintain the facilities as a going concern. No refunds, prorations or other discounts will be made in situations of any closures.

Referral credits have no cash value and are not redeemable for cash. The Referral promotion is only available in the app. Members who join without using a referral code do not qualify to receive the promotional discount or credit.

CAUTION - VEHICLE ATTACHMENTS

Users are solely responsible for taking care to observe all caution signs and warnings at Driven locations, including but not limited to signage regarding automobile accessories and attachments. Users will be held solely liable for damage caused to Driven locations for failure to obey all signage. Failure to comply with site signage will result in immediate cancellation of membership. Driven is not liable for any damage to any vehicle that existed prior to entering the car wash tunnel.

Users washing a vehicle with a rear-mounted tire including but not limited to models such as Jeep Wranglers, FJ Cruisers, Mercedes G-Wagon, etc. may result in damage or less than ideal wash conditions, by using any Driven facility with such an attachment, You expressly waive any claims against Driven concerning wash quality or damage to any attachment. You also represent and warrant that no defects exist in the rear-mounted tire or other attachment prior to using the car wash facility.

Driven is not responsible or liable for damages, real or implied, from users using the app membership to wash their vehicles beyond the amount paid for the subscription during the month of the incident in question.

Driven is not responsible for the loss of a daily code or another code due to unforeseen equipment malfunction, user error, other customer user errors, etc.

Driven reserves the right to modify or cancel this program and the Membership at any time without notice.

CONSENT TO RECEIVE ELECTRONIC COMMUNICATIONS

Driven (“we”) may need to provide you with certain communications, advertisements, notices, agreements, billing statements, or disclosures in writing (“Communications”) regarding your Membership or our other products or services. Providing your email address, phone number, and accepting these terms and conditions confirms your ability and consent to receive Communications electronically, rather than in paper form. You have the right to receive any Communication in paper form. To request a paper copy of any Communication at no charge, please write to us at 44 S. Vail Ave. Arlington Heights, IL 60005 attention: Driven App, specifying the Communication you would like to receive. You may withdraw your consent to receive electronic Communications at any time, by writing to us at the address above.

Marketing Messages and Account Notifications via SMS
Driven may send marketing messages via SMS. By providing your mobile phone number you expressly consent to receiving Marketing messages via SMS from Driven. Marketing messages contain offers, promotions and deals related to Driven services. Driven may also send messages related to your account, including payment method updates and other account related information. Message frequency varies.

Our marketing and account update text messages are intended solely for subscribers over the age of 16. Message and data rates may apply.

This service is available to persons with text-capable phones subscribing to carriers including but not limited to AT&T®, Verizon Wireless®, T-Mobile®, Sprint®, Virgin Mobile USA®, U.S. Cellular®, and Boost®. for help, email [email protected], or call +1 312-779-1411.

You can cancel the SMS service at any time. Just text "STOP" in response to any SMS you have received. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or call 312-779-1411.

Neither Driven nor Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy, please read our privacy policy: https://drivencarwash.com/privacy-policy/

Family Plan

The Driven Family Plan allows you, the Member to add additional family users to your account at a reduced rate from the full subscription pricing. Family Plans may only use the Signature wash package. To enroll in a Family Plan, one primary user must provide a single credit card through which all memberships are charged. Family Plan discounts are limited as follows: First car is $34.99 per month. Additional cars registered to the Family Plan account will receives a $10 discount on the Signature wash package.

By adding family users to your membership account, you give them express permission to use the wash and/or pay for additional services using your payment method on file and you agree to be responsible for any transactions created by your family plan. The Family Plan is subject to the 1 car wash per day per car limit for the family.

Each user is required to comply with the safety signage and app agreements whether displayed at the car wash or in the mobile app.

The addition of a family user to your Membership will result in a prorated increase in your monthly amount and will be calculated and presented to you before finalizing the transaction.

You may remove a family user at any time and their membership will terminate on the last day of the current billing cycle, subject to the cancellation provisions in these Terms and Conditions.

Users who already have a pre-existing subscription may not be added to the Family Plan while that subscription is active. Refunds will not be provided for cancelled membership subscriptions under the normal terms and conditions of that membership.

The terms of the family plan are superseded by the overall Driven Terms and Conditions already agreed to.